Yes! We offer a reduced self-pay rate for clients who are uninsured or underinsured. However, we currently do not provide a payment plan option. If you have any questions about costs or scheduling, please reach out to our admissions team.
Typically, your health insurance policy will determine the length of your stay based on medical necessity. Some insurance plans may authorize up to 60 days however, most authorize 30-45 days. If you choose to self-pay, you can decide the duration of treatment. We request a minimum 30 day commitment, and many clients choose to stay up to 90 days to receive the full benefit of the program.
Yes. Clients may bring personal electronics such as phones, tablets, or laptops. To help new clients focus on early recovery, The Ohana begins with a five-day digital detox period where electronics are safely stored. During this time, if a client needs to make an important call, they can request supervised access through staff with therapist approval.
After the detox period, clients have scheduled electronic access from 7:00 a.m. to 9:00 a.m. and 3:30 p.m. to 6:00 p.m. daily. Additional access may be allowed by the Clinical Director for academic, work-related, or therapeutic reasons.
Electronics are signed out and returned to staff during designated times. This structure allows clients to stay connected while maintaining healthy boundaries that support recovery.
The Ohana provides residential inpatient treatment only, but we begin planning your aftercare from the start. Your clinical team will work with you to create a comprehensive aftercare plan that may include referrals to a step-down program, individual therapy, primary care or psychiatric follow-up, sober living, or other supports that help you maintain recovery.
The Ohana is based on the Big Island of Hawaii in a private, secure setting designed to protect the comfort and confidentiality of our clients. For the safety and privacy of those in treatment, we do not share our exact address publicly. Many people searching for a Maui rehab discover The Ohana because we’re nearby and offer the same serene island environment with nationally recognized care. Once a client is admitted, our admissions team provides complete travel details and support to ensure a smooth arrival.
Yes. We understand that academics are important, but your recovery must remain the top priority during treatment. All clients participate in a five-day digital detox at the start of the program to help them acclimate and focus on their healing. After that, clients have scheduled access to electronics for about two hours in the morning and two to three hours in the afternoon. The Clinical Director can approve additional time if it supports your recovery or academic needs. Most clients find that this balance allows them to manage limited schoolwork while fully engaging in the treatment process.
Because The Ohana is a full-time residential program, treatment participation is the primary focus. However, we understand that some clients need to stay connected for essential work responsibilities. After the initial five-day digital detox, clients have access to electronics for two hours in the morning and two to three hours in the afternoon. Additional time may be approved by the Clinical Director if it is clinically appropriate. Most clients appreciate the structure of having set hours for communication while still having time to handle necessary work obligations without losing focus on recovery.
Yes. Healing the family system is an important part of recovery at The Ohana. We offer family sessions, education, and support to help loved ones understand the treatment process and strengthen relationships. We also connect families with community resources for continued support after discharge.
Communication with loved ones is individualized. Some clients benefit from a short period of limited contact to focus on early treatment, while others do better with regular, structured check-ins. The clinical team works with each client and their family to create a communication plan that supports recovery and healthy boundaries.
The Ohana is not a 12-Step-only program. We are a holistic program that believes in individualized care and a strengths-based philosophy. Our approach includes a wide range of evidence-based and holistic therapies such as cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), psychodynamic therapy, adventure therapy, and mindfulness-based practices.
While we do attend a variety of outside mutual support groups, the 12-Step component is only one small part of the overall experience. Clients are expected to participate in all aspects of programming and to stay open to exploring different therapeutic modalities. Our goal is to help each person find the combination of approaches that best supports their long-term recovery.
Yes. The Ohana welcomes clients who have both substance use and co-occurring mental health conditions such as anxiety, depression, PTSD, or bipolar disorder. Our clinical team is highly experienced in integrated treatment and will assess each client’s needs during the intake process to ensure the program is appropriate. We take a comprehensive, trauma-informed approach that treats the whole person rather than focusing only on symptoms. This allows clients to work on underlying emotional and psychological factors while building the skills and stability needed for lasting recovery.
Yes. Our admissions team guides clients and families through every step of the travel process. We provide detailed information about flights, packing, and arrival logistics once admission is confirmed, and we meet each client at the airport for pickup and transportation to The Ohana. Traveling for treatment has been shown to be highly effective, as it allows clients to step away from familiar triggers and focus fully on recovery. Hawaii is a magical place to heal, and the setting itself is an essential part of why our program is so effective.
The best way to find out is to contact our admissions team for a confidential phone screening. During this call, we gather information about your substance use history, mental health, medical background, and insurance or payment details. Our clinical team reviews this information to determine whether The Ohana is the right fit for your needs. If another level of care would be more appropriate, we will provide guidance and referrals to help you find the right setting. Our goal is to make sure every client receives the care that best supports their recovery and long-term success.
Getting started is simple:
1. Contact us by phone.
2. Complete a confidential short phone screening.
3. Verify insurance benefits or set up self-pay arrangements.
4. Schedule your admission date and coordinate travel with our team.
Our admissions team is available to answer questions and provide support through every step. We aim to make the process easy, compassionate, and efficient so clients can begin their recovery journey without unnecessary stress.
Yes. Staying connected with loved ones can be an important part of recovery. Every client begins with a five-day digital detox to help them settle in and focus on treatment. After that, clients have scheduled access to electronics for two hours in the morning and two to three hours in the afternoon.
The clinical team helps each client and their family create a communication plan that supports healthy connection and boundaries. Some clients benefit from a short period of reduced contact, while others do better with regular, structured check-ins. Our goal is to encourage meaningful communication that strengthens relationships and supports lasting recovery.
Clients at The Ohana receive both individual and group therapy. Each client is assigned a master’s-level, experienced, and effective primary therapist who provides individual sessions one to two times per week. These sessions focus on a robust treatment plan, personal goals, and the underlying issues that contribute to substance use or emotional challenges. The purpose is to help stabilize, educate, and heal each client from the root causes of their struggles. You will also work closely with your therapist in group therapy, which complements individual work by building community, accountability, and shared understanding. Together, these modalities create a comprehensive treatment experience that supports healing of the mind, body, and spirit.
Yes. Clients who use tobacco may do so only in designated outdoor spaces. Smoking is not permitted inside any residential or communal areas. We also provide a weekly nicotine run for clients. Nicotine replacement options and support are available for anyone who wishes to reduce or quit during their stay.
Yes. After the first week, clients may have approved visitors during scheduled visiting hours. Visits are coordinated through the clinical team to ensure they support each client’s recovery.
Yes. Clients may receive mail and small care packages from approved family members. All items must be pre-approved by a therapist and are searched upon arrival to ensure safety and compliance with program guidelines.
Yes. Televisions are available during scheduled free times and are turned on in the afternoon and off by bedtime to maintain structure and balance. However, many clients prefer to spend their free time enjoying the pool, jacuzzi, koi pond, or relaxing by the river, often connecting with peers and taking in the peaceful environment.
Yes. All meals are freshly prepared on-site by our chefs and served three times per day, with snacks available between meals. Special dietary needs can be accommodated. Many clients enjoy gathering in the kitchen and dining areas as part of the community experience.