We understand that you may have many questions as you seek help for yourself or a loved one. Below are answers to some of the most commonly asked questions we get. If you don’t see the question you’re looking for, please feel free to contact us at any time.

Q.

I do not have insurance, can I self-pay? Is there an option to set-up a payment plan?

A.

Yes, you may self-pay if you either do not have insurance, or if we do not accept the insurance that you carry. If you choose to self-pay, we can set you up with a payment plan that has scheduled payments.

Q.

What determines the length of time that I stay in the program?

A.

We complete a comprehensive evaluation of each client that will determine the best level of care for the client and the ideal length of stay. However, insurance ultimately determines the length of stay for our clients. If you want to extend your treatment beyond the coverage of your insurance, you are welcome to do so with self-pay.

Q.

What type of aftercare is provided after completing the program?

A.

At The Ohana, we always make sure that our clients are supported even after they have completed their time in our program. We continue to support our clients by offering monthly support groups for alumni, check-in from our staff, and connections to local support. In this way, we keep our Ohana thriving as everyone transitions to their daily lives.

Q.

I am a part-time student and would like to continue my studies as I go through treatment, is this possible at your facility?

A.

Yes! We approach treatment in a realistic way in that we don’t believe in cutting you off from school or your community. Our facility offers WiFi, so as long as you can participate in your courses virtually after scheduled groups and adventures, you are encouraged to do so.

Q.

I am unable to take time off from work to participate in treatment, am I allowed to continue my work while at your facility?

A.

Yes! We approach treatment in a realistic way in that we don’t believe in cutting you off from work or your community. Our facility offers WiFi, so as long as you are able to work remotely after scheduled groups and adventures, you are encouraged to do so.

Q.

Do you provide any resources for family members?

A.

Yes, within our evidence-based treatment program, you and family members are able to participate in optional family sessions.

Q.

Are you a 12 Steps facility?

A.

While we believe that the 12 Steps program works for many people, we do not believe that there is a one-size-fits-all approach to recovery. We introduce our clients to various peer support groups including 12 Steps, SMART Recovery, Refuge Recovery, and more. We encourage our clients to choose a program (s) that resonate the most with them and their goals.

Q.

I have a co-occuring mental health disorder, am I still eligible for your program?

A.

At The Ohana, we recognize that addiction and mental health issues are often co-occurring. At our center, we provide multi-faceted care to treat dual diagnoses such as a substance use disorder paired with anxiety, depression, codependency, and trauma.

Q.

I have never traveled to Hawaii, will you provide assistance with travel arrangements?

A.

Yes! For clients that are traveling from out of state, we will assist you in choosing flights and provide transportation from, and to, the airport.

Q.

How do I know if I qualify for your program?

A.

We encourage you to call/email us and speak to one of our team members to determine if you are a candidate for our program. Note that our minimum requirements state that you must be at least 18 years of age and that you are voluntarily seeking our services.

Q.

How do I start the admissions process?

A.

You can call us at (877) 664-2622 or email us via our contact page.

Q.

Am I allowed to be in communication with friends and family while at your facility?

A.

Yes. We allow our clients to be in communication with members of their communities. We just ask that all calls are scheduled outside of group sessions, individual therapy sessions, and island adventures.

Q.

Will I be receiving individual therapy sessions or just group therapy sessions?

A.

Our clients receive both individual therapy sessions and group therapy sessions. We believe provide valuable insight and skills that help individuals attain long-term recovery. How many hours of group therapy and individual therapy you receive will depend on what level of care you are placed in.

Q.

Am I allowed to smoke tobacco during my time at the facility?

A.

Smoking is only allowed in the designated smoking areas, same goes with vaping. It is NOT permitted in non-designated areas.
The Ohana treatment team reserves the right to prohibit, on an individual basis, items that have a strong potential of interfering with recovery. All personal items will be subject to search by agency staff at admission, randomly and after off-campus outings. That is to say, we want you to be healthy, safe and comfortable! If you have any questions about what to bring or what will be provided, just give us a call at 877-664-2622! We’re here to answer your questions about treatment, admissions, and more.

Have additional questions? Our team would love to get them answered, please contact us today.

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