FAQ

I do not have insurance, can I self-pay? Is there an option to set-up a payment plan?
  • Yes, you may self-pay if you either do not have insurance, or if we do not accept the insurance that you carry. If you choose to self-pay, we can set you up with a payment plan that has scheduled payments.


  • What determines the length of time that I stay at the center?
  • Insurance determines the length of stay for our clients. If you want to extend your treatment beyond the coverage of your insurance, you are welcome to do so with self-pay.


  • What type of aftercare is provided after completing the program?
  • At The Ohana, we always make sure that our clients are supported even after they have completed their time at our center. We continue to support our clients by offering outpatient therapy via secure Telehealth at no extra charge, monthly follow-ups, and continued access to their patient portal. In this way, we keep our Ohana thriving as everyone transitions to their daily lives.


  • I have not yet detoxed from my substance, am I able to detox at your facility?
  • Unfortunately we do not have the medical resources to support detox at our facility. We would love to help you find a local resource, so we encourage you to reach out to talk to a member of our team. Once you have detoxed, you are eligible to be a candidate for our program.


  • I am a part-time student and would like to continue my studies as I go through treatment, is this possible at your facility?
  • Yes! We approach treatment in a realistic way in that we don’t believe in cutting you off from school or your community. Our facility offers WiFi, so as long as you can participate in your courses virtually after scheduled groups and adventures, you are encouraged to do so.


  • I am unable to take time off from work to participate in treatment, am I allowed to continue my work while at your facility?
  • Yes! We approach treatment in a realistic way in that we don’t believe in cutting you off from work or your community. Our facility offers WiFi, so as long as you are able to work remote after scheduled groups and adventures, you are encouraged to do so.


  • Do you provide any resources for family members?
  • Yes, within our evidence-based treatment program, you and family members are able to participate in optional family sessions.


  • Are you a 12 Steps facility?
  • While we believe that the 12 Steps program works for many people, we do not believe that there is a one-size-fits-all approach to recovery. We introduce our clients to various peer support groups including 12 Steps, SMART Recovery, Refuge Recovery, and more. We encourage our clients to choose a program (s) that resonate the most with them and their goals.


  • I have a co-occuring mental health disorder, am I still eligible for your program?
  • At The Ohana, we recognize that addiction and mental health issues are often co-occurring. Depending on the severity of your mental health disorder, you may still be eligible for our program and are encouraged to speak with a member from our intake team. Please note that we do not provide psychiatric services at our facility, but you may receive outside professional services for your diagnosis; including medication management.


  • I have never traveled to Hawaii, will you provide assistance with travel arrangements?
  • Yes! For clients that are traveling from out of state, we will assist you in choosing flights and provide transportation from, and to, the airport.


  • How do I know if I qualify for your program?
  • We encourage you to call/email us and speak to one of our team members to determine if you are a candidate for our program. Note our minimum requirements state that you must be 18 or older, admitted voluntarily, and be at least three days from last use of alcohol/drugs.


  • How do I start the admissions process?
  • You can call us at (877) 664-2622 or email us via our contact page. Read more about our admission process here.


  • Am I allowed to be in communication with friends and family while at your facility?
  • Yes. We allow our clients to be in communication with members of their communities. Please make sure all calls are scheduled outside of group sessions, individual therapy sessions, and island adventures.


  • Will I be receiving individual therapy sessions or just group therapy sessions?
  • Although the majority of our program is built upon group sessions (we believe building healthy peer-to-peer relationships are paramount to success in long-term recovery) you will receive 1.5 hours of individual therapy sessions every week.


  • Am I allowed to smoke tobacco during my time at the facility?
  • Smoking is only allowed in the designated smoking areas, same goes with vaping. It is NOT permitted in resident rooms or non-designated areas.


  • The Ohana treatment team reserves the right to prohibit, on an individual basis, items that have a strong potential of interfering with recovery. All personal items will be subject to search by agency staff at admission, randomly and after off-campus outings. That is to say, we want you to be healthy, safe and comfortable! If you have any questions about what to bring or what will be provided, just give us a call at 877-664-2622! We’re here to answer your questions about treatment, admissions, and more.